Cancelled Easyjet flight Corfu to Bristol

[ianhlong]

It's an easy jet cock up. No flights are cancelled. I was emailed at 19.05 yesterday to cancel the flights and then emailed at 23.15 to say it was a mistake. I phoned Easy Jet today and was told that due to a "technical error" 20,000 flights were cancelled last night.
Easy Jet the Toyota of the skies.

[Sara]

I feel sorry for the people that actually requested refunds then found & paid for alternative flights with another airline.

I'm also feeling sorry for my daughter at the moment. She left for Heathrow this morning with my two nieces to go on a long awaited four day trip to New York. She rang earlier to say that their flight was delayed, but now it has been cancelled due to the bad weather in the U.S. All flights into New York have been cancelled. Shes on her way home now absolutely gutted.

[tracey&peter]

I too had the same frustration as the rest of you but have to give Easy jet their due if you use the live chat button on their web page someone does answer you immediately and they looked into it straight away for me and confirmed it was just a flight change something that we were infomed of in december and when I went into my account booking details it was already changed to what we had been informed.  But again cant fault the live chat option - this was discovered after trying to call and after following all instructions phone cut off so I am glad I found this feature and would most defintely urge others to use it for any queries in future.

trace xx

[justphil]

I agree Tracey and thanks for the advice. We will.

But I have to disagree about this aspect of the time changes

something that we were infomed of in december

because we are signed up with them, and have never been informed of our time change until after last night's disaster. We found out about the change on arillas.com, some weeks ago as the posts show. And the botched email last night was supposed to be their attempt to inform us, weeks after the change had happened.

ianhlong expressed my views precisely - the Toyota of the skies. But they can't "recall" and repair the damage to my well being that they made last night. This sort of c**k up is probably minimal to their bottom line, but my god did it hurt many of our members.

Phil

[Sandy x]

Same with my brother phil....I had told him of the time change from learning of it some weeks ago on the forum but EJ did not inform him till last night.

All those flights "cancelled"....there must have been a lot of angry people last night and a lot of calls to EJ today!

Useful to remember the online chat....I'd forgotten about that but that is where I found out that the October flights from Gatwick will be released in March.

[Sara]

I can't find the "chat button" on the website. Can someone tell mewhere it is please.

[TerryW]

Its in the Daily Mail today .....

http://www.dailymail.co.uk/news/article-1250080/EasyJet-email-blunder-causes-travel-chaos.html

[Sara]

Thanks Terry. Interesting reading, especially the comments at the end. Maybe I should add one of my own.