Gillian
That has to be really,really bad luck for you all and not a pleasant thing to happen at all.
Obviously the presence of cats which you see all around Arillas are there, not only to make a fuss over, but also keep any vermin to an acceptable level.
(If Kokkinos had any cats then they were not earning their keep)
How do we stop a family of rats or mice which wants to set up home in a place where they think it's an easy meal?
In my opinion, this is the sort of problem to be reported to the property owners immdiately and full marks for you reporting it to the Rep.
I just hope that, owner Maria, had the probem reported early enough to try and resolve it for others guests.
Without mozzie screens I think you were very brave to leave doors open overnight.
You could have had all sorts of things creeping inside. I don't mind rats and mice but the thought of a cat or dog coming in marking it's new territory bothers me.
I hope. at some early point in time, appts will start to fit full length mozzie screens as standard.
Cheers
Negg