Kiss Flights

[Corfusoon]

How profitic Justphil!


Looks like I won't get to report on the quality of my flight as Kiss ceased trading today.

[justphil]

I'm so sorry Frank. Since our EUJet disaster we have vowed never to go through that again. Just hope you get your money back, and keep your appointment with Arillas at the end of the month....

Best wishes
Phil

[vivian]

When I heard it on the news last light. I thought,  of you and the family Frank, hope you get your holiday and ofcourse your money back from kiss.
Jo, are your friends back here now or are they stuck in Arillas? Viv

[Jo Wissett]

No they are back home Viv, thank goodness!! Very worrying times we are living in..

[Corfusoon]

Thanks guys!

Between paying on a credit card and ensuring the flight was ATOL bonded we should be fine with regards to a refund when I can find time to sort out the CAA forms.

Rebooking the flights was a bit of a fiasco but I have on the third attempt actuall now got conformed bookings for the trip.

So see ya there!

[Sandy x]

Michelle's friend who is in Arillas with her at the moment is booked on Kiss. From what I see on the news, those who are abroad already are guaranteed a flight home. Shame.....some of us wouldn't mind being stuck there.

[Ruth Potts]

I have read the same Sandy, so Michelle's friend will be ok. I had a flight booked with Kiss for October to Crete, but they stopped all October flights so I got my money back with no problem, about a month ago. Think I was lucky, since booked a Monarch flight £25 more expensive, but reliable.

[Sandy x]

Good decision Ruth. Gather you girlies had a good time....

[Corfusoon]

Just thought to share my post Kiss run around.

My agent Travelrepublic.com were very specific that I was Atol bonded and should claim against the CAA.

The CAA said I should contact my credit card company. Barclaycard.

Barclaycard agreed but I needed to speak to a specific department who would call me back in 48 hours.

So Barclaycards Customer Care rep from Teeside Kevin Rees called me today and with great authority told me in needed to contact Travel Republic for a pre-completed form to make a claim against ATOL from the CAA. He had been speaking to lots of Travelrepublic customers and they were very good and helpful.

Luckily I asked him to email me the link.

His mail arrived apologising for the problems he was having with the link but in fact it was the CAA that we needed to claim from.

So I went to the CAA website again tonight.

Are you fed up with my story yet?

I found this: Download Flight Options/Kiss flights claim form

I particularly like the bit where the CAA spell out that if you paid on a credit card that they will not pay. Thats page 2 section 1.

I must therefore make a claim against the credit card company under section 75 of the Comsumer Credit Act 1974.

I've sent a snotty mail to Kevin. We'll see how they respond.

Good mind just to go straight to small claims.

I figured I'd been smart booking dodgey Viking on my credit card and checking they were ATOL bonded. Actually I have just given myself a A great waggily tail to chase.

Then I cashed in 8000 points for £20 of M&S vouchers which won't cover the wine it's going to take me to calm down now!

Who has a credit card company that's better value? 

[Sara]

Phew!  What a nightmare Frank [or Mandy] I think you'll need more than a few wines to calm down after that. Good luck with it all & enjoy Arillas.

Sara..x