Author Topic: TUI FLIGHT'S CANCELLED!  (Read 7359 times)

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Offline suzy61

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TUI FLIGHT'S CANCELLED!
« on: June 25, 2020, 05:37:12 PM »
Had an email from Tui today saying our holiday is cancelled this year, We were due to fly out from Birmingham on July 20th. We can amend for 2021 or have a refund.
 We would have been staying at Mathraki apartments but unfortunately they're all booked for the same time next year.
 We are all absolutely gutted! Sadly, it just wasn't meant to be this year.....

Offline turkeyfoot

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Re: TUI FLIGHT'S CANCELLED!
« Reply #1 on: June 25, 2020, 06:18:56 PM »
Hi

Just had friends we meet up each year,  tell us that their TUI September 3rd package holiday staying at the Mathraki   has just been cancelled. They fly from Newcastle. Obviously TUI are cutting out their uneconmical flights.
Have not looked yet, but they said the Thursday flight from Gatwick on Sept 3rd , which we are booked on, is no longer showing, but the Friday flight is.
Hopefully, if that is the case they will change us to the Friday. Fingers x.
2020 is the last year Mathraki are with TUI . From 2021 its all independent. We are already booked for 2021 thankfully.

Geoff
It is better to remain silent and be thought a fool, than  to speak up and remove all doubt.

Offline suzy61

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Re: TUI FLIGHT'S CANCELLED!
« Reply #2 on: June 25, 2020, 08:17:41 PM »
I've tried to book with mathraki for 2021 but fully booked for the dates I want

Offline soniaP

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Re: TUI FLIGHT'S CANCELLED!
« Reply #3 on: June 25, 2020, 08:43:19 PM »
Is the Mathraki opening? Heard on the grapevine some accommodation owners may not open this year.

Offline turkeyfoot

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Re: TUI FLIGHT'S CANCELLED!
« Reply #4 on: June 25, 2020, 08:51:53 PM »
Hi
We are booked there this year, with tui, with luck, and we know several people who have booked independent  this year.
 Geoff
It is better to remain silent and be thought a fool, than  to speak up and remove all doubt.

Offline turkeyfoot

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Re: TUI FLIGHT'S CANCELLED!
« Reply #5 on: June 26, 2020, 01:55:35 PM »
Hi
Not Greece, but Val's sister has been told TUI have cancelled all flights to Florida till December.

Geoff
It is better to remain silent and be thought a fool, than  to speak up and remove all doubt.

Offline suzy61

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Re: TUI FLIGHT'S CANCELLED!
« Reply #6 on: June 26, 2020, 02:54:56 PM »
Why would anyone even want to go to America with their Coronavirus death rate?

Offline turkeyfoot

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Re: TUI FLIGHT'S CANCELLED!
« Reply #7 on: June 26, 2020, 03:35:06 PM »
Hi
Personally, who would want to go to America period?

Increasingly the death per million of population in each country is used as a measure.

The USA, as of today, are 7th in the world for death rates per million,   with  124251 deaths at 379.78 per million

The UK is still second (to Belguim) at 43230 deaths at 650.18 per million
Geoff
It is better to remain silent and be thought a fool, than  to speak up and remove all doubt.

Offline adrienne n dave

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Re: TUI FLIGHT'S CANCELLED!
« Reply #8 on: June 27, 2020, 11:04:38 AM »
East jet flight cancelled from Newcastle on 16th July, however the return flight has not!!!
instagram:  meadowfielddave

Offline turkeyfoot

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Re: TUI FLIGHT'S CANCELLED!
« Reply #9 on: July 08, 2020, 03:55:58 PM »
Hi

Just checked TUI website as we still haven't been told officially that our Sept trip   has been cancelled.
The info still shows holidays after July 10th are still going ahead at present.

Went to My Booking link on the original holiday confirmation E mail and was confronted with a message telling us the holiday has been cancelled!!!!
The usual options offered ie £500 new booking discount etc or a full refund.

Had to click on cancell booking link on the original holiday confirmation E mail and it showed the refund available. Refund will be paid within 28 days.
Also told  to ring them though, as we paid the deposit on a card that has now expired, and the balance on a new one.

Geoff

We were told when the June holiday was cancelled that they have to pay the refunds to the card number that was used to make a payment.
Geoff
It is better to remain silent and be thought a fool, than  to speak up and remove all doubt.

Offline turkeyfoot

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Re: TUI FLIGHT'S CANCELLED!
« Reply #10 on: July 08, 2020, 05:18:42 PM »
Hi

Just checked TUI website as we still haven't been told officially that our Sept trip   has been cancelled.
The info still shows holidays after July 10th are still going ahead at present.

Went to My Booking link on the original holiday confirmation E mail and was confronted with a message telling us the holiday has been cancelled!!!!
The usual options offered ie £500 new booking discount etc or a full refund.

Had to click on cancell booking link on the original holiday confirmation E mail and it showed the refund available. Refund will be paid within 28 days.
Also told  to ring them though, as we paid the deposit on a card that has now expired, and the balance on a new one.

Geoff

We were told when the June holiday was cancelled that they have to pay the refunds to the card number that was used to make a payment.
Geoff

Hi
In case this affects others.
Have spoken to Barclaycard and they said although TUI will make a repayment to an expired card, providing that card is linked to another card, ie a replacement card, they will not return the money back to TUI as card expired, but automatically credit it to the current card.

Geoff
It is better to remain silent and be thought a fool, than  to speak up and remove all doubt.

Offline kevin-beverly

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Re: TUI FLIGHT'S CANCELLED!
« Reply #11 on: July 08, 2020, 05:19:05 PM »


Hi

The trouble now is that all the airlines have sacked lot of the staff
And now they can not get the staff to fill the gaps
Because of the new contracts they have changed if you don’t sign the contact you are out
it’s going to take time to get new staff

Kevin

Offline kevin-beverly

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Re: TUI FLIGHT'S CANCELLED!
« Reply #12 on: July 09, 2020, 11:28:11 AM »


HI

British Airways staff ‘face up to £30,000 pay cut as airline forces 14,000 cabin crew to sign new contracts’
British Airways says its planning to move 14,300 cabin crew onto new contracts requiring them to work on both short haul and long haul flights.
The airline also warned that staff who don’t sign up to them will be dismissed or made redundant, and that the new contracts will include a clause to temporarily layoff workers.   
The airline is introducing new contracts across its 42,000 strong workforce.
It comes as the airline only recently revealed it may have to axe 12,000 jobs across its workforce as the travel industry takes a battering from coronavirus lockdowns and travel bans.
Job cuts have also been announced at Ryanair and Virgin Atlantic and Virgin Holidays.
But one British Airways cabin crew member who is currently on furlough told The Sun that shaking-up contracts in this way will penalise loyal workers.
The letter seen by The Sun reveals that around 8,300 cabin crew either work on short haul European flights or long haul worldwide flights, while the rest do a mix.
But it goes on to say that British Airways wants to combine teams so that everyone works on both types of flight, and so that everyone moves to a “harmonised” pay structure.
Trade union Unite, which represents British Airways workers, told The Sun this could mean estimated reductions in pay of between £1,000 and £30,000 a year, although the average is believed to be much less than this.
It adds that all British Airways workers are affected - not just cabin crew.
The cabin crew member, who has been with British Airways for more than a decade, explained to The Sun that long haul workers fly less frequently, which means they often don’t need to live near British Airways’ hub in London Heathrow.
But they said having to fly more frequently could leave many forced between the choice of relocating nearer Heathrow but on less money, or being left with no choice but to resign.
“Lots of people would take unpaid leave or pay cuts for a year. We want the survival of the airline and a job to go back to,” they told The Sun.
“But British Airways has come at this with a view to ripping up our terms and conditions and making them so unfavourable that if you're not made redundant you don't want to sign up to them and then you have no job.
“It’s the ruthlessness of how it’s gone about it. Loyalty doesn’t count for anything.”
The cabin crew member told The Sun they’re now worried about the future with a family to provide for and a mortgage pay, and with little experience in roles outside of the travel industry.
British Airways says all planned contract changes are proposals at this stage, but wouldn’t comment further given discussions are ongoing.
The airline is currently locked in a 45-day consultation period with workers and unions who have labelled the proposals “smash and grab opportunism”.
Unite points out that British Airways owner, IAG, isn’t making similar cutbacks to its Iberia workforce in Spain.

UK redundancies are expected to be made between June 15, 2020 and December 31, 2020, the letter states.

IAG’s revenue fell by 13 per cent to 4.6billion euros in the first three months of this year compared to the same period last year when it made 5.3billion euros.
Alex Cruz chief executive of British Airways added: “The scale of this challenge requires substantial change so we are in a competitive and resilient position, not just to address the immediate Covid-19 pandemic, but also to withstand any longer-term reductions in customer demand, economic shocks or other events that could affect us.”
In the UK the government has warned against all but essential travel leading to millions of flights and holidays being cancelled, with many saying they're struggling to get refunds for these trips.
Globally, the International Air Transport Association (IATA) has warned the Covid-19 crisis will see airline passenger revenues drop by $314billion (£254million) in 2020, a 55 per cent decline compared to 2019.
It adds that "the industry’s outlook grows darker by the day.", and says recovery is more likely to take the form of a "U shape" as opposed to a "V shape".


Grounded flights force Tui to cut staff hours and wages

Tui,is cutting staff hours and wages, as it seeks UK government support in a bid to survive from going under of all travel in Europe as coronavirus spreads.
In a letter Tui sent to employees on Thursday, seen by the Financial Times, the company said that staff not required to work as flights had been grounded and travel bookings haltedwould receive 50 per cent of their pay and benefits. Those that were still working will have their pay cut by 30 per cent and seasonal cabin crew will not have their contracts renewed.
Tui UK’s overseas resort staff will be forced to relocate to a different country every two years or resign as the operator enforces a ‘mobility clause’.
In a letter seen by Travel Weekly, the operator said it would implement the clause, which is already in staff contracts, by this winter. It said it aimed to create a more “mobile and flexible” workforce and comply with social security requirements.
Staff fear the move could damage customer service as they are forced to move every two years. Some Tui staff have up to 20 years’ experience in one resort.
The policy applies to 1,600 staff who work in Tui resorts in summer and about 1,200 who work during the winter. A few top‑performing staff will be given the choice of being placed on a local contract on local wage scales and without the same benefits.
Staff who do not want to change resorts and do not meet the criteria to go on to a local contract have been told they must resign or face disciplinary action.
One overseas employee accused the company of using “underhand, intimidating tactics”. She and other staff are taking legal advice as they believe the company could be guilty of constructive dismissal.
She said: “It is very sad that Tui is treating long‑term loyal staff in this way and showing that they have no regard for customer service.
We hear so much about customer service in our industry but Tui is showing it isn’t really a priority.
A Tui spokesman said: “We require a flexible and mobile workforce to best service the changing needs of our customers.
“We appreciate that for some employees this will represent a significant change in their circumstances.
“We have therefore communicated this process as early as possible and employees are encouraged to talk to their line manager to discuss their situation.”



kev

Offline turkeyfoot

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Re: TUI FLIGHT'S CANCELLED!
« Reply #13 on: July 10, 2020, 11:17:15 AM »
Hi

Just checked TUI website as we still haven't been told officially that our Sept trip   has been cancelled.
The info still shows holidays after July 10th are still going ahead at present.

Went to My Booking link on the original holiday confirmation E mail and was confronted with a message telling us the holiday has been cancelled!!!!
The usual options offered ie £500 new booking discount etc or a full refund.

Had to click on cancell booking link on the original holiday confirmation E mail and it showed the refund available. Refund will be paid within 28 days.
Also told  to ring them though, as we paid the deposit on a card that has now expired, and the balance on a new one.

Geoff

We were told when the June holiday was cancelled that they have to pay the refunds to the card number that was used to make a payment.
Geoff

Hi
In case this affects others.
Have spoken to Barclaycard and they said although TUI will make a repayment to an expired card, providing that card is linked to another card, ie a replacement card, they will not return the money back to TUI as card expired, but automatically credit it to the current card.

Geoff

Hi
Just recieved the total refund into my Barclaycard account, within two days.
Geoff
It is better to remain silent and be thought a fool, than  to speak up and remove all doubt.

Offline Greenbeans

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Re: TUI FLIGHT'S CANCELLED!
« Reply #14 on: July 11, 2020, 10:08:48 AM »
Just got this last night from TUI, regarding our flight in September to Corfu, flying from Newcastle.


The last few months have been truly extraordinary, and we'd like to extend a personal thank you for your patience and understanding. We appreciate that you may have been feeling unsure about whether your holiday would be going ahead.

Due to the impact of COVID-19 on worldwide travel, we've been reviewing our programme to ensure it is safe and enjoyable for our customers, and unfortunately, we’ve either cancelled your flight, or we don't feel we would be able to deliver you the high-quality holiday experience that you deserve. Your holiday therefore won't be operating as planned. We're really sorry and we understand this is disappointing.

We have managed to book flights with Jet2 for the same dates, hopefully we will get to Arrillas yet


 

Booking.com