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Jet2 Cancelled Again!!
Vicky T:
Jet2 cancelled our holiday, should have been flying on Sat 29th Aug, they said we could change to Sunday 30th at an additional £350.
We have booked for the Wednesday before and still cost an additional £350 - not very happy to say the least!
kevin-beverly:
HI Vicky
hope this helps
If your flight is cancelled
You have the legal right to either:
a full refund - including other flights from the airline that you won’t use in the same booking such as onward or return flights
a replacement flight to get you to your destination
if you’re part-way through a journey and you don’t want a replacement flight, you also have a right to a flight back to the airport you originally departed from.
Ask for a refund or replacement at the airport if you can. If not, you can claim from the airline later.
You also have a legal right to:
help with costs - if the cancellation delays you 2 or more hours
compensation - if you’d be delayed 2 or more hours by the replacement flight offered and you were given less than 2 weeks' notice
If you get a replacement flight
If you have to wait long enough for your replacement flight, the airline legally has to help you with things you need. This includes:
food and drink
access to phone calls and emails
accommodation if you’re delayed overnight, as well as journeys between the airport and the hotel
How long the delay has to be depends on the distance of the flight and the countries it's flying between. You can check the flight distance on the WebFlyer website.
https://www.citizensadvice.org.uk/consumer/holiday-cancellations-and-compensation/if-your-flights-delayed-or-cancelled/#:~:text=You're%20legally%20entitled%20to,than%2014%20days%20before%20departure
kevin
soniaP:
--- Quote from: Vicky T on July 23, 2020, 12:08:47 PM ---Jet2 cancelled our holiday, should have been flying on Sat 29th Aug, they said we could change to Sunday 30th at an additional £350.
We have booked for the Wednesday before and still cost an additional £350 - not very happy to say the least!
--- End quote ---
This is foul play. I presume you considered if it would be cheaper to book with another airline/independently?
turkeyfoot:
--- Quote from: soniaP on July 23, 2020, 02:20:27 PM ---
--- Quote from: Vicky T on July 23, 2020, 12:08:47 PM ---Jet2 cancelled our holiday, should have been flying on Sat 29th Aug, they said we could change to Sunday 30th at an additional £350.
We have booked for the Wednesday before and still cost an additional £350 - not very happy to say the least!
--- End quote ---
This is foul play. I presume you considered if it would be cheaper to book with another airline/independently?
--- End quote ---
Hi
Makes TUI look like angels. Good luck
Geoff
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